Management Executives

 

Karen DunlapKaren Dunlap, Chief Executive Officer, has worked in the travel industry since 1976 and with Travel-On since 1993. Karen earned her degree in Business Management, with an emphasis on Personnel, from the University of Maryland. Her entry into the travel industry as an agent trainee, more than twenty years ago, has led to a succession of increasingly challenging positions, culminating in her current role as Chief Executive Officer.

As a CEO, Karen is responsible for the day to day operations of Travel-On. Karen has strongly influenced the development of a more “structured” environment at Travel-On, including; an employee productivity program with bonus incentives, the employee of the month award, the annual employee awards program, a new employee orientation program, a measurable quality controls program, standardized employee performance review procedures, and a revised policy and procedures manual. In addition, Karen oversees the management and staff of Travel-On’s eight branch locations. Karen’s background in personnel management has given her the skills and abilities to successfully develop and carry out the necessary training and developmental programs for the Travel-On staff. Karen has worked hard to empower the branch managers and encourages them to use a strong “team oriented” approach to servicing the needs of their valued clients. Karen’s gift for recognizing talent has resulted in Travel-On’s employing some of the most talented and productive agents in the Washington metropolitan area. It is Karen’s belief that “we are what we sell” and we are the best!

Phone: (240) 387-4242 | E-mail: karend@tvlon.com
 

Elizabeth Farmer, Vice President of Client Solutions – A 29-year industry veteran, Elizabeth is charged with identifying and responding to opportunities to add value to our clients’ travel programs and to extending our account management services in situations where the client does not employ their own travel manager. With a BS in Political Science and Russian Language, she began her career as an escort and guide for tour groups to Russia. Moving to the corporate arena, after 10 years as an agent and operations manager for clients such as Manugistics, IREX, and Johns Hopkins School of Public Health, Elizabeth began her own business. As one of three principals in Beyond Basics, The Travel Management Resource LLC, Elizabeth provided out-sourced travel management services to corporations, efficiency reviews and pricing strategies to travel management companies, and job placement and professional coaching to travel industry professionals. In 2002, she joined Friedman, Billings, Ramsey (FBR) as their corporate travel manager, where she remained until joining the Travel-On team in 2008. Today she serves as program manager for selected clients and oversees the management and integration of our online booking systems

Phone: (240) 387-4127 | Email: elizabethf@tvlon.com



 

Pat SullivanPat Sullivan, Vice President of Sales and Marketing, has been in the travel industry for over 30 years. Pat has gained extensive industry knowledge during her years in the field. Before joining the Travel-On team, Pat was one of 3 owners of a travel management consulting company which was dedicated to providing industry resources inclusive of the management of outsourced corporate travel programs, travel professional placement, travel industry training, travel operations management strategies and creating industry products.

Before forming the consulting company, Pat was Senior Vice President, Sales and Operations of a large regional travel management company, where her responsibilities included client relations’ development, T&E policy consulting, vendor negotiations, financial analysis, and project management. Her career in travel has also included 8 years with American Express Travel Management Services where her responsibilities included Corporate Card sales, service and implementation, Business Travel sales and Group and Meeting and Incentive sales as well as industry training.

Phone: (240) 387-4008 | Email: psullivan@tvlon.com

 


 

Edie Grosz, CTC, Vice President of Operations and Technology, joined Travel-On in 2004. With over 27 years in the travel industry, Edie has a strong background in corporate travel management, operations, process development, and technology.

Prior to joining Travel-On, Edie was one of three partners in a travel management consulting firm that worked with corporations in their selection and oversight of a travel management company; communicated effective travel management practices; and provided direction to corporations seeking to control their travel costs. Before starting her own company, Edie was Vice President, Operations for a large regional travel management company where she spent 14 years and was responsible to hire, train, motivate, and manage over 120 employees located in 30 different offices; provide account management services to several large clients with their own onsite operations; develop customized solutions to answer the requirements of each corporate client; and design processes and procedures to ensure an efficient operation.

Edie’s responsibilities with Travel-On include focusing on the maximum utilization of our systems and fine-tuning our operation through workflow management and the application and implementation of new technologies.

Phone: (240) 387-4042 | Email: edieg@tvlon.com

 

Randy Officer, Director of Global Sales & Service - Randy has over 20 years of experience delivering exceptional meetings & incentive travel programs to corporate clients throughout the U.S. Randy has owned and managed 2 start-ups in the corporate meeting & incentive industry. Randy offers tremendous value by understanding his clients’ needs and fiscal parameters. The value he offers has helped companies improve their business performance by as much as 25%. Randy’s understanding of the nuances related to the business and social environment, communicating effectively and presenting a superior travel experience, while remaining fiscally responsible have been key components to the success he has experienced. Randy is responsible for providing prospective clients with travel management solutions that meet their needs and provide professional guidance to clients leading to improving their processes.

Phone: (240) 387-4622 | Email: randyo@tvlon.com
 

 

 

 

Bradley Pallant, Director Account Optimization -Bradley began his career in Adelaide, Australia as a Reservation, Ticketing and Help Desk expert at Concorde International Travel. He soon moved to Japan Airlines in the same capacity but was then relocated to Brisbane, Australia​, in the role of Sales and Marketing Manager. ​In 2007, Bradley made the move across the Pacific Ocean to the United States and soon thereafter joined Qatar Airways where he held several roles. In his last position as Manager, National TMC & Agency Accounts​, he oversaw the Corporate, TMC​ (Travel Management Company) ​and Agency (Student, Cruise/Marine, Tour Operator, and Humanitarian) segments across the USA.

Bradley then joined AirPlus International as Head of Sales and Account Management where he worked directly with Corporations to streamline how they purchased (Centralized billing, Virtual, Walking Cards etc.) their business travel and provide multiple solutions relating to reconciliation, travel policy compliance and more.

​Now at Travel-On, Ltd. Bradley is responsible for account management dealing with but not limited to non-governmental organizations and associations, government business/ contractors, health and educational institutions.

Phone: (240) 387-4197 | Email: bradleyp@tvlon.com

 

Marcia Goldman, Manager of Special Projects – A graduate of the University of Maryland, brings 34 years of industry experience. Over this time she has worked as a travel consultant, managed a corporate travel office, and managed an airline call center. For the past 13 years her focus has been in account management. Hired by Travel-On in 2013 to assist with special projects, Marcia has been instrumental in the planning and development of programs and events, large and small, for both our clients and our employees. Today her primary responsibility is liaising between Travel-On’s corporate travel services and a select group of clients to ensure the lines of communication remain open. Marcia strives to build trust and long-term relationships that exceed customer expectations.

Phone: (240) 387-4657 | Email: marciag@tvlon.com